Thank you for shopping at Matify Inc.

Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays begin processing the next business day. During busy periods (sales, holidays), processing may take an extra day.

Shipping Rates
We offer free standard shipping on all orders within the United States. No minimum purchase required.

Delivery Time
Standard shipping takes 3-7 business days after processing. Delivery times are estimates and may vary based on your location and carrier delays.

Shipping Destinations
We currently ship to all 50 US states, including Alaska, Hawaii, and US territories. We do not ship to PO Boxes.

Order Tracking
Once your order ships, you will receive an email with a tracking number and carrier information. You can use this to track your delivery progress.

Order Changes
If you need to change your shipping address or cancel your order, contact us as soon as possible. Once an order has shipped, we cannot redirect it.

Damaged or Lost Packages
If your package arrives damaged:

  • Contact us within 7 days of delivery
  • Include your order number and photos of the damaged item and packaging
  • We will arrange a replacement or refund

If your package is marked as delivered but you haven’t received it:

  • Check with neighbors or your building management
  • Wait 24 hours (carriers sometimes mark delivered early)
  • Contact us if it still hasn’t appeared, and we’ll open an investigation with the carrier

Contact
Email: [email protected]